At GRAIL, quality is always our top priority. Please be aware that all our products are one-of-a-kind, pre-loved items from past decades. Our reworked pieces are designed using vintage materials. Each piece is thoughtfully sourced, handpicked, and inspected to ensure everything we offer is in great condition.

Vintage items often have different sizing compared to modern clothing. To help you find the best fit, specific measurements are included in each product description.

All items are measured flat: armpit to armpit + top to bottom.

Your GRAIL goodies are shipped within 2-3 business days of purchase via USPS (woohoo!). Once your order is on its way, you’ll receive an email notification with a tracking number sent to the address you provided.

While we hope everything goes smoothly, please note that GRAIL is not responsible for packages that are lost, stolen, or damaged during transit. If a package is returned to us, we’ll reach out to arrange reshipment, which will require an additional shipping fee. Be sure to double-check your shipping address before finalizing your purchase to avoid any issues.

At GRAIL, we’re committed to delivering an exceptional shopping experience. We’re working towards expanding our shipping options beyond the U.S. and appreciate your patience as we grow.

For now, we only ship within the U.S., but we look forward to offering international shipping in the near future.

If you have any questions, feel free to contact us at info@grail.haus.

Dear friends, at this time, GRAIL is unable to accept returns or exchanges. However, as the business grows, my goal is to introduce a return and exchange option for you in the future.

Thank you so much for your patience, understanding, and continued support. It truly means the world to me as GRAIL continues to grow! ♥